Can My Flow Contacts Be Transferred To A New Number Telephone Call Flow Strategy for Contact Centers

You are searching about Can My Flow Contacts Be Transferred To A New Number, today we will share with you article about Can My Flow Contacts Be Transferred To A New Number was compiled and edited by our team from many sources on the internet. Hope this article on the topic Can My Flow Contacts Be Transferred To A New Number is useful to you.

Telephone Call Flow Strategy for Contact Centers

The telephone is one of the best branding devices out there. Over the telephone you get 3-5 minutes of your customer’s undivided attention. If you get the interaction right, you can create a memorable experience, generate positive word-of-mouth advertising, and build customer loyalty, which leads to increased profits. Getting the interaction “right” usually requires a call strategy or call flow of some kind.

This is the 9-point call strategy our consultants use when implementing a customer-focused culture in contact centers. This call strategy focuses on creating a warm experience with customers in a focused, efficient manner. I hope it helps you as you work to create a customer-focused culture.

1. Standard opening

  • “Good morning” or “Good afternoon. Customer Care. This is Penny.”
  • “Good morning. Customer Care. This is Penny. How may I help you?”

2. Acknowledge concern, when appropriate

  • “I can understand how frustrating it is when your rental car breaks down.”
  • “I realize how complicated it is to… “
  • “I cannot imagine how upsetting it is to… “
  • “I know how confusing it must be when… “

3. Acknowledge a compliment, when appropriate

  • “Thank you. We love hearing from our satisfied customers.”
  • “Thank you for taking the time to share your experience with us.”

4. Maintain control (and put customers at ease) with assertive statements

  • “We appreciate customers who let us know when things aren’t right.”
  • “I can help you with that.”
  • “The first thing we need to do is… “
  • “I can certainly get that information for you.”
  • “I would be happy to report that for you.”
  • “I can get that information for you.”
  • “I’m glad you called today.”

5. Bridge to questioning

  • “In order to determine what happened, I will need to ask you some questions.”
  • “Do you mind if I ask you some questions so we can figure out what has happened?”
  • “So I can assist you, may I ask you a few questions?”

6. How to ask questions

Use please and thank you

Be friendly and conversational… don’t have an “interrogation” style

  • “May I have your zip code please?”
  • “Thanks. I have one final question.”

7. Recap and provide next steps

  • “I will mail you a $50 gift card. You should receive this gift card in 7-10 business days.”
  • “I will research this and call you back at 918-398-9368.”

8. Ask “Is there anything else?”

  • “Ms. Williams, may I help you with anything else?”
  • “May I help you with anything else, Mr. Smith?”
  • “Do you have any additional questions, Mrs. Jones?”
  • “Is there anything else I can help you with today, Mr. Davis?”
  • “Ms. Brown, how else may I help you today?”

9. Standard closing (include some form of thanks and company name)

  • “Thank you for calling XYZ Company. Good-bye.”

Video about Can My Flow Contacts Be Transferred To A New Number

You can see more content about Can My Flow Contacts Be Transferred To A New Number on our youtube channel: Click Here

Question about Can My Flow Contacts Be Transferred To A New Number

If you have any questions about Can My Flow Contacts Be Transferred To A New Number, please let us know, all your questions or suggestions will help us improve in the following articles!

The article Can My Flow Contacts Be Transferred To A New Number was compiled by me and my team from many sources. If you find the article Can My Flow Contacts Be Transferred To A New Number helpful to you, please support the team Like or Share!

Rate Articles Can My Flow Contacts Be Transferred To A New Number

Rate: 4-5 stars
Ratings: 3381
Views: 90487365

Search keywords Can My Flow Contacts Be Transferred To A New Number

Can My Flow Contacts Be Transferred To A New Number
way Can My Flow Contacts Be Transferred To A New Number
tutorial Can My Flow Contacts Be Transferred To A New Number
Can My Flow Contacts Be Transferred To A New Number free
#Telephone #Call #Flow #Strategy #Contact #Centers

Source: https://ezinearticles.com/?Telephone-Call-Flow-Strategy-for-Contact-Centers&id=7494990